企业给客服成员培训的6个技巧

[[{"txt": "\u5bf9\u4e8e\u4f01\u4e1a\u6765\u8bf4\uff0c\u5458\u5de5\u7684\u57f9\u8bad\u662f\u4e3a\u4e86\u66f4\u597d\u5730\u638c\u63e1\u4e1a\u52a1\u6280\u80fd\uff0c\u5e2e\u52a9\u4f01\u4e1a\u9ad8\u6548\u5730\u5904\u7406\u4e8b\u7269\u3002\u7279\u522b\u662f\u5bf9\u4e8e\u4f01\u4e1a\u7684\u5ba2\u670d\u90e8\u95e8\u6765\u8bf4\uff0c\u5ba2\u670d\u4eba\u5458\u7684\u670d\u52a1\u6c34\u5e73\uff0c\u76f4\u63a5\u5f71\u54cd\u4e86\u5ba2\u6237\u7684\u6ee1\u610f\u5ea6\uff0c\u4eca\u5929\u5c0f\u7f16\u5c31\u6765\u8c08\u8c08\u5173\u4e8e\u5ba2\u670d\u57f9\u8bad\u7684\u51e0\u4e2a\u6280\u5de7\u3002"}, {"img": ["https://exp-picture.cdn.bcebos.com/5a5a00def4dca0393ad3ae5958d96975f3c40d61.m2m?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_500%2Climit_1"]}], [{"txt": ["\u65b9\u6cd5/\u6b65\u9aa4"]}, {"txt": "\u4e2a\u6027\u5316\u57f9\u8bad\u6307\u5bfc\u6bcf\u4e2a\u5ba2\u670d\u4eba\u5458\u7684\u8868\u73b0\u80fd\u529b\u6709\u6240\u4e0d\u540c\uff0c\u8981\u60f3\u52a0\u5f3a\u5ba2\u670d\u4eba\u5458\u7684\u6574\u4f53\u670d\u52a1\u6c34\u5e73\u548c\u5de5\u4f5c\u80fd\u529b\uff0c\u5c31\u5fc5\u987b\u8ba4\u771f\u5206\u6790\u4ed6\u4eec\u6bcf\u4e2a\u4eba\u7684\u7279\u5f81\uff0c\u7136\u540e\u8fdb\u884c\u57f9\u8bad\u6307\u5bfc\uff0c\u8fd9\u6837\u624d\u4f1a\u66f4\u52a0\u6709\u6548\u3002"}, {"img": ["https://exp-picture.cdn.bcebos.com/f385f2995943040179327ef7d66b04d148290561.m2m?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_500%2Climit_1"]}, {"txt": "\u638c\u63e1\u57f9\u8bad\u4e1a\u52a1\u7684\u91cd\u70b9\u57f9\u8bad\u7684\u76ee\u7684\u662f\u8ba9\u5ba2\u670d\u4eba\u5458\u80fd\u591f\u66f4\u597d\u5730\u670d\u52a1\u5ba2\u6237\uff0c\u4ee5\u670d\u52a1\u4e3a\u76ee\u7684\uff0c\u7136\u540e\u62df\u5b9a\u57f9\u8bad\u7684\u4e1a\u52a1\u5185\u5bb9\uff0c\u8fd9\u6837\u624d\u80fd\u591f\u5c06\u6574\u4e2a\u57f9\u8bad\u8d28\u91cf\u63d0\u9ad8\u3002"}, {"img": ["https://exp-picture.cdn.bcebos.com/e9a4f2eeadbcbe2f7bbc26ad54dae43b3a867861.m2m?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_500%2Climit_1"]}, {"txt": "\u5b66\u4e60\u5173\u4e8e\u5ba2\u670d\u57f9\u8bad\u7684\u6280\u5de7\u4f01\u4e1a\u7684\u4e0d\u540c\u7c7b\u578b\u7684\u57f9\u8bad\uff0c\u5fc5\u7136\u9700\u8981\u638c\u63e1\u4e0d\u540c\u7684\u6280\u5de7\uff0c\u56e0\u6b64\uff0c\u5bf9\u4e8e\u5ba2\u670d\u57f9\u8bad\u4e5f\u662f\u5e94\u8be5\u5b66\u4f1a\u91c7\u53d6\u4e00\u4e9b\u6280\u5de7\uff0c\u8fd9\u6837\u624d\u80fd\u591f\u63d0\u9ad8\u57f9\u8bad\u7684\u8d28\u91cf\u3002"}, {"img": ["https://exp-picture.cdn.bcebos.com/92174dbbf82064fbd1c751948e6104a354e96f61.m2m?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_500%2Climit_1"]}, {"txt": "\u63d0\u9ad8\u57f9\u8bad\u7684\u4e92\u52a8\u6027\u5728\u57f9\u8bad\u7684\u8fc7\u7a0b\u4e2d\uff0c\u4e5f\u8981\u6ce8\u610f\u4e0e\u6210\u5458\u4e4b\u95f4\u4ea7\u751f\u4e92\u52a8\uff0c\u8ba9\u4ed6\u4eec\u63d0\u51fa\u7591\u95ee\uff0c\u5e76\u4e14\u9488\u5bf9\u57f9\u8bad\u5185\u5bb9\uff0c\u8bf4\u51fa\u81ea\u5df1\u60f3\u8981\u4e86\u89e3\u7684\u65b9\u9762\uff0c\u8fd9\u6837\u4f1a\u8ba9\u6574\u4e2a\u57f9\u8bad\u53d8\u5f97\u66f4\u52a0\u6709\u610f\u4e49\u3002"}, {"img": ["https://exp-picture.cdn.bcebos.com/82eff6d7592ae3efb0b4748454b6326c56666461.m2m?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_500%2Climit_1"]}, {"txt": "\u6ce8\u91cd\u57f9\u8bad\u540e\u7684\u68c0\u9a8c\u5de5\u4f5c\u5728\u7ecf\u8fc7\u4e00\u6bb5\u65f6\u95f4\u7684\u57f9\u8bad\u4e4b\u540e\uff0c\u4e00\u5b9a\u8981\u5bf9\u57f9\u8bad\u540e\u7684\u5de5\u4f5c\u7ed3\u679c\u8fdb\u884c\u68c0\u9a8c\uff0c\u4ee5\u4fbf\u4e8e\u540e\u671f\u7684\u57f9\u8bad\u5185\u5bb9\u8c03\u6574\uff0c\u53ea\u6709\u5b9e\u8df5\u8fc7\u540e\u624d\u80fd\u591f\u9a8c\u8bc1\u57f9\u8bad\u7684\u8d28\u91cf\u3002"}, {"img": ["https://exp-picture.cdn.bcebos.com/562787cf02532f637b498083699147e832e05c61.m2m?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_500%2Climit_1"]}, {"txt": "\u5ba2\u670d\u57f9\u8bad\u65e0\u975e\u662f\u4e3a\u4e86\u66f4\u597d\u5730\u670d\u52a1\u597d\u5ba2\u6237\uff0c\u4f5c\u4e3a\u57f9\u8bad\u8005\u53ef\u4ee5\u4ece\u65e5\u5e38\u7684\u5de5\u4f5c\u6280\u5de7\u548c\u56de\u7b54\u6280\u5de7\u4e0a\u505a\u6587\u7ae0\uff0c\u4ece\u5ba2\u6237\u7684\u89d2\u5ea6\u51fa\u53d1\uff0c\u9488\u5bf9\u5ba2\u670d\u73b0\u72b6\u629b\u51fa\u95ee\u9898\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u8fd9\u6837\u624d\u4f1a\u771f\u6b63\u63d0\u9ad8\u5ba2\u670d\u57f9\u8bad\u540e\u7684\u6210\u679c\u3002"}, {"img": ["https://exp-picture.cdn.bcebos.com/32a127723d03bbea5e4a50fdea43d7d449315461.m2m?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_500%2Climit_1"]}]]